Store Policy
We’re committed to providing a smooth, reliable, and transparent shopping experience. Please review our store policies below.
Orders & shipping
- Order processing: Orders are processed within 1 business day after payment is confirmed.
- Shipping areas: We ship to the US, UK, and Europe.
- Delivery time: US: 5–7 business days. UK: 3–5 business days. Europe: 5–10 business days.
- Shipping cost: Free shipping on orders over €500. For smaller orders, shipping is shown at checkout.
- Warranty: All products include warranty protection.
Payment
We accept major credit and debit cards, PayPal, and other secure payment options listed at checkout.
All prices are shown in EUR (€) and include VAT where applicable.
Returns & exchanges
- Return period: You may return unused items within 30 days of delivery for a refund.
- Condition: Items must be returned in original condition, unused, and in original packaging.
- Return shipping: Return costs are the responsibility of the customer unless the return is due to a fault or error on our part.
- Refund time: Refunds are processed within 3–5 business days after we receive and inspect the item.
Warranty & repairs
- All bikes come with a manufacturer’s warranty (varies by brand and model).
- For warranty claims or repairs, contact our customer service team. We’ll help troubleshoot or connect you with the manufacturer directly.
- Warranty covers manufacturing defects, not wear and tear or accidental damage.
Customer support
Need help? Contact us by email — we aim to respond within 24 hours or sooner.
Contact
If you have questions about these policies or your order, reach out to our support team at support@urbanvoltride.eu.